HSBC Bank (UK) Pension Scheme (CAS-56218-Q3X8)
Complainant: Mrs S
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: CAS-56218-Q3X8
Outcome: Not upheld
Appeal outcome: None
Respondent: HSBC Bank Pension Trust (UK) Limited
Willis Towers Watson
Willis Towers Watson
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mrs S’ complaint and no further action is required by the Trustee or WTW.
Complaint summary
Mrs S complained that she received a married woman’s gratuity (the gratuity) in 1972 which extinguished her accrued pension benefits. Mrs S said that she was not informed at the time that there would be an impact on her future pension.
Mrs S has been offered an Equivalent Pension Benefit (EPB) rather than a deferred pension. Mrs S said that this is unfair and is indirect discrimination under the Equality Act 2010.
View determination
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