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NatWest Group Pension Fund (CAS-57256-T1V5)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-57256-T1V5
Outcome: Not upheld
Respondent: NatWest Pension Trustee Ltd
Willis Towers Watson
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr N’s complaint and no further action is required by the Trustee or WTW.

Complaint summary

Mr N has complained that the transfer of his pension from the Fund to the St James’s Place Personal Retirement Plan (the SJP Plan) was unreasonably delayed. Mr N said that the delay caused him a financial loss of £32,470.01.

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