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Talisman Personal Pension (CAS-59413-Y8J0)

Complainant: Mr K
Complaint Topic: Administration
Ref: CAS-59413-Y8J0
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required by Royal London.

Complaint summary

Mr K has complained that the pension he receives from the Plan is not index linked. It was his understanding that the pension benefits could be taken on an index linked basis and he has now been told this is not possible. He is also unhappy that the value of the Plan is less than he was promised at the time it was set up. 

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