Bechtel Limited Career Pension Plan (CAS-60294-V6J3)

Ombudsman’s Determination

Outcome

Mr N’s complaint is partially upheld and to put matters right, Fidelity shall pay Mr N £500 for the significant distress and inconvenience its errors have caused him. 

Complaint summary

Mr N has complained that Fidelity’s web-based investment tool, PlanViewer (PV), displayed incorrect valuations for his Plan between 9 March 2020 and 29 June 2020. Mr N said that no warnings were posted on PV to say that the values shown were incorrect, and his investment decisions were based on this incorrect information. While Fidelity made a correction to his account on 29 June 2020, Mr N says this did not cover his investment losses resulting from the inaccuracies of the valuations shown in PV.