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Turner & Townsend Final Salary Pension Scheme (CAS-62617-C0Y2)

Complainant: Mr Y
Complaint Topic: Administration
Ref: CAS-62617-C0Y2
Outcome: Not upheld
Respondent: Buck
2020 Trustees
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Administrator or the Trustee.

Complaint summary

Mr Y complained that the Administrator provided incorrect information and delayed providing him with his normal retirement quotation (NRQ) and answering his queries.

View determination

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