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Police Pension Scheme (CAS-62743-D8H9)

Complainant: Mr D
Complaint Topic: Misquote/misinformation
Ref: CAS-62743-D8H9
Outcome: Not upheld
Respondent: National Crime Agency
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the NCA.

Complaint summary

Mr D has complained that the information provided by the NCA indicated that he would be able continue as an active member of the Scheme when he began his new role with them. He has subsequently learnt that this was not the case, and he has had to join the Civil Service Pension (CSP) Scheme instead. 

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