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Civil Service Pension Scheme (CAS-64555-S4Z2)

Complainant: Mrs D
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-64555-S4Z2
Outcome: Upheld
Respondent: MyCSP
The Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs D’s complaint is upheld and to put matters right MyCSP shall follow the directions set out in paragraph 39 below of this Determination. 

Complaint summary

Mrs D has complained that she was not informed that there would be a tax charge if the lump sum death benefit (Death Grant) payable to her and her sons from the Scheme following the death of her late husband, Mr D, was not claimed within two years.

View determination

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