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Metropolitan Police Pension Scheme (CAS-65467-Y9L5)

Complainant: Mr N
Complaint Topic: Administration
Ref: CAS-65467-Y9L5
Outcome: Not upheld
Respondent: Equiniti (the Administrator)
Metropolitan Police Service (the Employer)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Administrator or the Employer.

Complaint summary

Mr N complained that the Administrator used a threat and deceit to obtain permission to access confidential information about Scheme members. He is of the view that the Administrator requested access to more information than was necessary for its purposes.

Mr N would like the Administrator to withdraw the letter in which it requested the information (the Letter), issue a replacement letter, and destroy the relevant signed consent forms.

View determination

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