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American Express UK Pension Plan (CAS-68998-D5M8)

Complainant: Mr D
Complaint Topic: Misquote/misinformation
Ref: CAS-68998-D5M8
Outcome: Not upheld
Respondent: The Trustees of American Express UK Pension Plan
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustees.  

Complaint summary

Mr D complained about an error initially made in his Plan leaving service benefit statement in 1994. His deferred pension was overstated as it was calculated incorrectly. The miscalculation was used in subsequent illustrations sent to Mr D. Mr D said he based the timing of his transfer from the Plan, to a Self-Invested Personal Pension (SIPP), on the incorrectly calculated benefits. 

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