The Bodhfryd 1967 Limited SSAS (CAS-71695-K3S9)

Complainant: Mrs T

Complaint Topic: Administration

Ref: CAS-71695-K3S9

Outcome: Not upheld

Respondent: Bespoke Pension Services Limited

Type: Pension complaint or dispute

Date: 29 August 2023

Appeal: No

I do not uphold Mrs T’s complaint and no further action is required by Bespoke.

Mrs T has complained that Bespoke:

Actioned an invalid statutory pension transfer request as Mrs T did not have a valid statutory right to transfer to an occupational pension scheme and that Bespoke failed to check whether she was an “earner.”
Failed to ensure that proper advice was obtained under section 36 of the Pensions Act 1995 and that advice received from Broadwood Assets Ltd was not compliant with this provision. Mrs T and her representative have confirmed that they have no objection to this element of the complaint not being investigated as the point was not upheld in the Pensions Ombudsman’s Determination in PO-16688 and it is unlikely that a different conclusion would be reached.
Failed to adhere to the Pension Regulator’s guidance in relation to pension liberation and pension scams.

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