Lloyds Banking Group Your Tomorrow (CAS-73171-Z8G1)
Complainant: Mr S
Complaint Topic: Administration
Ref: CAS-73171-Z8G1
Outcome: Not upheld
Appeal outcome: None
Respondent: ReAssure Limited (ReAssure)
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Complaint summary
Mr S has complained that ReAssure failed to notify Willis Towers Watson (WTW) that it had paid a transfer value (TV) into the Scheme account. He said that this failure caused a delay in investing the funds and meant that he purchased 920.41 units fewer than he would have had WTW invested the funds immediately.
Mr S has also complained that ReAssure has communicated poorly with him, WTW, and The Pensions Ombudsman (TPO).
View determination
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