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Royal Bank of Scotland Group Retirement Savings Plan (CAS-74383-S5D7

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-74383-S5D7
Outcome: Not upheld
Respondent: The Royal Bank of Scotland plc
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by RBS.

Complaint summary

Mr N complained that RBS failed to inform him that upon leaving service he would need to transfer his benefits from the Plan to another pension arrangement. As a result of this, he has lost his entitlement to any benefits in the Plan. 

Mr N has said that he would like to transfer his benefits from the Plan to his new employer’s pension scheme or, alternatively, to receive a refund of contributions.

View determination

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