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NHS Pension Scheme (CAS-79201-Y3D1)

Complainant: Dr Y
Complaint Topic: Administration
Ref: CAS-79201-Y3D1
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Dr Y’s complaint against NHS BSA is partly upheld. To put matters right, NHS BSA shall pay Dr Y £500 for the significant distress and inconvenience its maladministration will have caused him.

Complaint summary

Dr Y has complained that NHS BSA incorrectly calculated his Scheme Pays election in December 2013. Having only discovered this error in 2016, NHS BSA was unable to amend the figures and confirmed that he was unable to reclaim the relevant Annual Allowance charge.

In addition, he has complained that these errors have caused him considerable stress and anxiety, for which he has not been adequately compensated.

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