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Creative Pension Trust (CAS-88008-Y9K4)

Complainant: Mr Y
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-88008-Y9K4
Outcome: Upheld
Respondent: Genco Male Emporium Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld and, to put matters right, the Employer shall ensure that all unpaid contributions are paid into the Scheme. The Employer shall ensure that Mr Y is not financially disadvantaged by its maladministration by arranging for any investment loss to be calculated and paid into the Scheme.

The Employer shall also pay Mr Y £1,000 for the serious distress and inconvenience caused to him. 

Complaint summary

Mr Y has complained that the Employer, despite deducting contributions from his pay, has failed to pay these contributions into the Scheme.

Mr Y has said that the missing contributions amounted to £3,725.47.

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