NOW Pensions Trust (CAS-113532-L6C2)
Ombudsman’s Determination
Outcome
Mr T’s complaint is upheld and, to put matters right, the Employer shall pay £1,891.42 into the Trust. The Employer shall ensure that Mr T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Trust.
In addition, the Employer shall pay Mr T £1,000 for the serious distress and inconvenience it has caused him.
Complaint summary
Mr T has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Trust.
The available evidence shows that the missing contributions amounted to £1,891.42.
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