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ReAssure Number Three Personal Pension Scheme (CAS-31211-Y0H1)

Complainant: Mrs E
Complaint Topic: Death benefits
Ref: CAS-31211-Y0H1
Outcome: Upheld
Respondent: ReAssure Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, ReAssure shall reconsider its decision about the distribution of death benefits under the Scheme in accordance with the New Rules.

ReAssure shall also pay Mrs E £1,000 for the serious distress and inconvenience caused to her.

Complaint summary

Mrs E’s complaint concerns the distribution of benefits from the Scheme following the death of her late husband, Mr E. 

View determination

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