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NHS Pension Scheme (CAS-36097-P5H5)

Complainant: Mrs D
Complaint Topic: Administration
Ref: CAS-36097-P5H5
Outcome: Not upheld
Respondent: NHS Business Service Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by NHS BSA.

Complaint summary

Mrs D’s complaint concerns the tax penalties she incurred because of the late payment of the annual allowance charge for the 2016/17 tax year, and the interest she accrued between March 2021 and 2 December 2021, on the outstanding payment of £12,325 that was owed to His Majesty’s Revenue and Customs (HMRC).

She would like NHS BSA to reimburse her for these costs and for the additional costs she incurred from her accountant in relation to these issues. She would also like NHS BSA to pay her an award for the distress and inconvenience this matter has caused her.

View determination

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