Suffolk Life MasterSIPP (CAS-39457-F0C3)

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by Curtis Banks. 

Complaint summary

Mr W complained that Curtis Banks removed a fee discount that he was told was permanent when he transferred his benefits from the European Pensions Management Scheme (the Scheme) to the SIPP. Mr W said that the permanent discount was the reason he went ahead with the transfer to the SIPP, and he understood that by accepting the offer, he entered into a contract, which Curtis Banks had broken.

Mr W asked for the permanent discount to be reinstated.