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Teachers' Pension Scheme (CAS-40908-V9G4)

Complainant: Mr N
Complaint Topic: Death benefits
Ref: CAS-40908-V9G4
Outcome: Partly upheld
Respondent: Teachers' Pensions
Department of Education
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint against TP is upheld in part. To put matters right, TP shall follow the recommendations in paragraph 70 below.

Complaint summary

Mr N has complained that TP has:

  • turned down his retrospective application to receive a dependant child’s pension following the death of his father, Mr HN, in 2006;
  • refused to transfer the payment of his late mother’s widow’s pension to him when she died in 2015; and 
  • repeatedly provided misleading information regarding his entitlement from the Scheme. 

View determination

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