Teachers' Pension Scheme (CAS-40908-V9G4)
Complainant: Mr N
Complaint Topic: Death benefits
Ref: CAS-40908-V9G4
Outcome: Partly upheld
Respondent: Teachers' Pensions
Department of Education
Department of Education
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr N’s complaint against TP is upheld in part. To put matters right, TP shall follow the recommendations in paragraph 70 below.
Complaint summary
Mr N has complained that TP has:
- turned down his retrospective application to receive a dependant child’s pension following the death of his father, Mr HN, in 2006;
- refused to transfer the payment of his late mother’s widow’s pension to him when she died in 2015; and
- repeatedly provided misleading information regarding his entitlement from the Scheme.
View determination
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