Universities Superannuation Scheme (CAS-50740-F3M5 and CAS-38376-G3P7)

Ombudsman’s Determination

Outcome

I do not uphold this complaint against USS as it has applied the Rules of the Scheme correctly and I do not find that Professor M relied on the Quotation in making his decision to withdraw from the Scheme.

Complaint summary

Professor M has complained that USS either misinterpreted the Scheme Rules in respect of the non-application of a Late Retirement Factor (LRF) to his entitlement or that the Scheme Rules are so drafted that they cannot be interpreted fairly.

He has also complained that a retirement quotation issued to him on 16 February 2016 (the Quotation) included a late retirement enhancement in the benefit figures but failed to explain that the enhancement would be lost were he to withdraw from the Scheme.