Skip to main content

Pilots' National Pension Fund (CAS-55231-T8P5)

Complainant: Mr L
Complaint Topic: Misquote/misinformation
Ref: CAS-55231-T8P5
Outcome: Partly upheld
Respondent: PNPF Trust Company Limited (the Trustee)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr L’s complaint against the Trustee and Capita is partly upheld. To put matters right,  the Trustee shall pay Mr L £500 in recognition of the significant distress and inconvenience which he has suffered in relation to this matter. 

Complaint summary

Mr L has complained that an early retirement factor of 7.2% was applied to his pension benefits. This reduction led to the provision of an incorrect illustration of a cash equivalent transfer value (CETV).

View determination


Related decisions