We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Pilots' National Pension Fund (CAS-55231-T8P5)

Complainant: Mr L
Complaint Topic: Misquote/misinformation
Ref: CAS-55231-T8P5
Outcome: Partly upheld
Respondent: PNPF Trust Company Limited (the Trustee)
Capita
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Trustee and Capita is partly upheld. To put matters right,  the Trustee shall pay Mr L £500 in recognition of the significant distress and inconvenience which he has suffered in relation to this matter. 

Complaint summary

Mr L has complained that an early retirement factor of 7.2% was applied to his pension benefits. This reduction led to the provision of an incorrect illustration of a cash equivalent transfer value (CETV).

View determination

Download

Related decisions

  • Fee Paid Judicial Pension Scheme (CAS-45233-Y4G1)
    Complainant: Mr T
    Respondent: Ministry of Justice
    XPS Pensions Consulting Limited
    Outcome: Upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-45233-Y4G1
    Date:
  • Firemen’s Pension Scheme 1992 (CAS-84082-Y3B5)
    Complainant: Mr R
    Respondent: South Wales Fire & Rescue Authority
    Rhondda Cynon Taff County Borough Council
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-84082-Y3B5
    Date:
View all decisions