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NHS Pension Scheme (CAS-59217-F3W1)

Complainant: Dr A
Complaint Topic: Misquote/misinformation
Ref: CAS-59217-F3W1
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Dr A’s complaint and no further action is required by NHS BSA. 

Complaint summary

Dr A has complained that he was misinformed by NHS BSA that it would complete an application for Lifetime Allowance (LTA) Individual Protection (IP) 2014 on his behalf. The application did not take place and Dr A missed the deadline, meaning he was unable to protect his LTA up to a value of £1.5 million.

View determination


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