NHS Pension Scheme (CAS-59217-F3W1)
Ombudsman’s Determination
Outcome
I do not uphold Dr A’s complaint and no further action is required by NHS BSA.
Complaint summary
Dr A has complained that he was misinformed by NHS BSA that it would complete an application for Lifetime Allowance (LTA) Individual Protection (IP) 2014 on his behalf. The application did not take place and Dr A missed the deadline, meaning he was unable to protect his LTA up to a value of £1.5 million.
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