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Royal London Pension Scheme (CAS-60937-P3V3)

Complainant: Mrs W
Complaint Topic: Death benefits
Ref: CAS-60937-P3V3
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mrs W’s complaint and no further action is required by Royal London.

Complaint summary

Mrs W’s complaint concerns Royal London’s decision not to award her a death benefit lump sum following the death of her partner, Mr E. She has said that, as executor of his estate, she should be entitled to benefits.

View determination


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