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Prudential Staff Pension Scheme (CAS-62662-W0F1)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-62662-W0F1
Outcome: Not upheld
Respondent: Prudential Staff Pensions Limited
XPS Administration
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr N has complained that the Administrator failed to provide information to Old Mutual Wealth (OMW) in a timely manner following the transfer of his pension funds from the Scheme to a personal pension with OMW. 

Mr N has said that this resulted in a delay in the transferred pension funds being invested, causing him a significant financial loss as well as time and effort in pursuing the matter.

View determination

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