Arriva Money Purchase Scheme (CAS-62927-V2H3)
Ombudsman’s Determination
Outcome
Mr N’s complaint against Aon is partly upheld. To put matters right, Aon shall pay Mr N £1,000 in recognition of the serious distress and inconvenience which he suffered dealing with this matter.
Complaint summary
Mr N complained that Aon was negligent when agreeing to transfer the benefits in the Scheme to the Capita Oak Pension Scheme (the Receiving Scheme).
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