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Arriva Money Purchase Scheme (CAS-62927-V2H3)

Complainant: Mr N
Complaint Topic: Pension liberation
Ref: CAS-62927-V2H3
Outcome: Partly upheld
Respondent: Aon Consulting Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint against Aon is partly upheld. To put matters right, Aon shall pay Mr N £1,000 in recognition of the serious distress and inconvenience which he suffered dealing with this matter. 

Complaint summary

Mr N complained that Aon was negligent when agreeing to transfer the benefits in the Scheme to the Capita Oak Pension Scheme (the Receiving Scheme). 

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