Armed Forces Pension Scheme (CAS-63400-N0T9)
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint, and no further action is required by Veterans UK.
Complaint summary
Mr R has complained that Veterans UK failed to conduct adequate checks or enquiries before transferring his pension to the Shearwater Pension Plan (the Plan) which is managed by Marlborough Pension Trustees Limited (Marlborough Trustees).
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