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Safeway Pension Scheme (CAS-63878-G1T9)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-63878-G1T9
Outcome: Partly upheld
Respondent: Capita Employee Solutions (Capita)
The Trustee of the Safeway Pension Scheme (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld. To put matters right, Capita shall pay a total of £1,500 to Mr N in recognition of the distress and inconvenience that he has suffered.

Complaint summary

Mr N has complained that administrative errors by Capita prevented him from making a timely decision about the transfer of his benefits out of the Scheme. He said that he received a lower cash equivalent transfer value (CETV) because of the delay.

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