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Principal Civil Service Pension Scheme (CAS-66992-S1V7)

Complainant: Mr E
Complaint Topic: Administration
Ref: CAS-66992-S1V7
Outcome: Not upheld
Respondent: MyCSP
Cabinet Office
Ministry of Justice
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by MyCSP, the Cabinet Office or MoJ.

Complaint summary

Mr E complained that when he opted out of the Scheme and then re-joined several years later, he was admitted to the wrong section of the Scheme. It was not until he submitted his retirement claim that MyCSP informed him of this, meaning he had been misinformed for several years and had planned his retirement based on incorrect figures.

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