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Royal London Pension Plan (CAS-67051-J3Z1)

Complainant: Ms S
Complaint Topic: Death benefits
Ref: CAS-67051-J3Z1
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by Royal London.

Complaint summary

Ms S has complained that Royal London did not consider her to be a beneficiary following Mr H’s death. She has said that the process Royal London undertook was unfair, and this caused her distress.

View determination

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