We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Royal London Pension Plan (CAS-67051-J3Z1)

Complainant: Ms S
Complaint Topic: Death benefits
Ref: CAS-67051-J3Z1
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by Royal London.

Complaint summary

Ms S has complained that Royal London did not consider her to be a beneficiary following Mr H’s death. She has said that the process Royal London undertook was unfair, and this caused her distress.

View determination

Download

Related decisions

  • London International Group UK Pension Scheme (CAS-65758-J8Q0)
    Complainant: Mrs R
    Respondent: Reckitt Benckiser Health Care UK Ltd

    Capital Cranfield Trustees Limited

    Mercer Limited
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-65758-J8Q0
    Date:
  • Policy 0899 (CAS-45703-Z2G6)
    Complainant: Mrs Y
    Respondent: Utmost Life and Pensions Limited
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-45703-Z2G6
    Date:
View all decisions