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Police Pension Scheme (CAS-68294-S6L1)

Complainant: Mr L
Complaint Topic: Administration
Ref: CAS-68294-S6L1
Respondent: Northern Ireland Policing Board (the Board)
PSNI Pensions Branch (the Administrator)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr L’s complaint and no further action is required by the Board or the Administrator. 

Complaint summary

Mr L has complained that the Administrator and the Board have failed to adequately explain the ‘loss’ of his April 2020 pension payslip, and there are resulting security implications that have caused him distress and inconvenience.

View determination


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