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Fraser Douglas Marketing Limited Retirement Benefit Scheme (CAS-70319-T7R0)

Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: CAS-70319-T7R0
Outcome: Not upheld
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr Y's complaint, and no further action is required by Aviva. 

Complaint summary

Mr Y complained that Aviva incorrectly deducted commission from a single premium lump sum he paid into the Scheme.

Further, that Aviva's delays in refunding the commission, impacted his right to cash in or transfer his benefits to his Self Invested Personal Pension (SIPP). This resulted in investment loss, distress and inconvenience. 

View determination

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