Principal Civil Service Pension Scheme (CAS-70465-B4M8)
MyCSP
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint, and no further action is required by the CO or MyCSP.
Complaint summary
Mrs N has complained that MyCSP provided incorrect information between 2014 and 2018 that stated that Mr N’s death-in-service benefits would be two times his salary. Mrs N argues that had the correct information been provided Mr N would have taken out life insurance.
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