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Principal Civil Service Pension Scheme (CAS-70465-B4M8)

Complainant: Mrs N
Complaint Topic: Death benefits
Ref: CAS-70465-B4M8
Outcome: Not upheld
Respondent: Cabinet Office,
MyCSP
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint, and no further action is required by the CO or MyCSP. 

Complaint summary

Mrs N has complained that MyCSP provided incorrect information between 2014 and 2018 that stated that Mr N’s death-in-service benefits would be two times his salary. Mrs N argues that had the correct information been provided Mr N would have taken out life insurance.

View determination

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