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GKN Group Pension Scheme 2012 (CAS-73192-Z9R1)

Complainant: Mr S
Complaint Topic: Transfers: general
Ref: CAS-73192-Z9R1
Outcome: Not upheld
Respondent: Legal & General Group PLC (L&G)
The Trustee of the Scheme (the Trustee)
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr S’ complaint and no action is required by L&G, Mercer, or the Trustee.

Complaint summary

Mr S’ complaint concerns the delays he experienced in switching his investments in the Scheme. He says:-

  • An error on the L&G online (the platform) led to delays in switching his investments in the scheme. 
  • As a result of the delay, he has suffered a financial loss in the value of his investments. 
  • He is not satisfied with the handling of his complaint. 

View determination


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