We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

GKN Group Pension Scheme 2012 (CAS-73192-Z9R1)

Complainant: Mr S
Complaint Topic: Transfers: general
Ref: CAS-73192-Z9R1
Outcome: Not upheld
Respondent: Legal & General Group PLC (L&G)
Mercer
The Trustee of the Scheme (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no action is required by L&G, Mercer, or the Trustee.

Complaint summary

Mr S’ complaint concerns the delays he experienced in switching his investments in the Scheme. He says:-

  • An error on the L&G online (the platform) led to delays in switching his investments in the scheme. 
  • As a result of the delay, he has suffered a financial loss in the value of his investments. 
  • He is not satisfied with the handling of his complaint. 

View determination

Download

Related decisions

  • TPS Benefits Scheme (CAS-95270-P0X8)
    Complainant: Dr H
    Respondent: Trustees of the TPS Benefits Scheme
    Buck Consulting
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-95270-P0X8
    Date:
  • GEAPS Pension Scheme (CAS-52972-R9K3)
    Complainant: Mr R
    Respondent: Mercer Limited
    The Trustee of the GEAPS Pension Scheme
    Outcome: Partly upheld
    Complaint Topic: Transfers: general
    Ref: CAS-52972-R9K3
    Date:
View all decisions