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Local Government Pension Scheme & Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)

Complainant: Mr NN and Ms AN
Complaint Topic: Death benefits
Ref: CAS-75613-N2J8 & CAS-75612-J0N8
Outcome: Partly upheld
Respondent: Nottinghamshire County Council
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I uphold part, but not all of this joint complaint. To put matters right for the part of the complaint I uphold, NCC shall pay Mr NN and Ms AN £1,000 each in recognition of the serious distress and inconvenience which they have been caused.  

Complaint summary

Mr NN and Ms AN are represented by Mrs RN, their mother and the ex-wife of Mr N. They have complained that NCC’s decision to pay the lump sum death grant (the death grant) to Mrs N, following the death of Mr N, was not properly made. 

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