Fidelity International Pension Plan (CAS-82895-Q6X0)
Complainant: Mr G
Complaint Topic: Transfers: general
Ref: CAS-82895-Q6X0
Outcome: Not upheld
Respondent: Fidelity International
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr G’s complaint and no action is required by Fidelity.
Complaint summary
Mr G has complained about the transfer of his pension from ReAssure into the Plan. He says:-
- Fidelity did not make him aware by post or email that his transfer had completed in April 2021. As a result, his pension remained uninvested for five months.
- Fidelity’s failure to tell him that his transfer had completed caused him a financial loss of between £8,000 and £10,000.
View determination
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