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Fidelity International Pension Plan (CAS-82895-Q6X0)

Complainant: Mr G
Complaint Topic: Transfers: general
Ref: CAS-82895-Q6X0
Outcome: Not upheld
Respondent: Fidelity International
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr G’s complaint and no action is required by Fidelity.

Complaint summary

Mr G has complained about the transfer of his pension from ReAssure into the Plan. He says:-

  • Fidelity did not make him aware by post or email that his transfer had completed in April 2021. As a result, his pension remained uninvested for five months.
  • Fidelity’s failure to tell him that his transfer had completed caused him a financial loss of between £8,000 and £10,000. 

View determination


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