We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Aviva Personal Pension Plan (CAS-101572-H8S9)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: CAS-101572-H8S9
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Aviva.

Complaint summary

Mr S complained that Aviva told him that his regular annual statements did not include a final bonus, and that a final bonus would be added when his policy matured. However, when he came to take his benefits, he was informed that the final bonus was already included in his annual statements. 

Mr S asked to receive the final bonus he was expecting, amounting to approximately £40,000. 

View determination

Download

Related decisions

  • Fee Paid Judicial Pension Scheme (CAS-45233-Y4G1)
    Complainant: Mr T
    Respondent: Ministry of Justice
    XPS Pensions Consulting Limited
    Outcome: Upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-45233-Y4G1
    Date:
  • Firemen’s Pension Scheme 1992 (CAS-84082-Y3B5)
    Complainant: Mr R
    Respondent: South Wales Fire & Rescue Authority
    Rhondda Cynon Taff County Borough Council
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-84082-Y3B5
    Date:
View all decisions