NEST (CAS-104310-K7B8)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y's complaint, and no further action is required by the Employer.

Complaint summary

Mr Y has complained that the Employer miscalculated the pension contributions due to the Scheme under automatic enrolment legislation, resulting in an underpayment. The Employer paid Mr Y multiple weeks’ wages on a single payday and applied a single week’s qualifying earnings to the total payment when calculating the pension contributions due.  

To resolve this, Mr Y would like the Employer to calculate his pension contributions based on each individual weeks’ wages he submitted by timesheet, instead of the total timesheets submitted in a weekly pay reference period.