Emerson UK Pension Plan (CAS-110341-N3R3)

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint against the Trustees or Buck, as although there has been maladministration by the Trustees and Buck in making the overpayments, Mr G has not sustained injustice. This is because the injustice (which otherwise would have been sustained) has been sufficiently addressed by the Trustees making an unconditional offer before the matter was referred to the Pensions Ombudsman. 

The overpaid lump sum and overpaid pension amounting to £33,820.95 is recoverable.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G’s complaint concerns the overpayment of his pension benefits amounting to £33,820.95 over a period of eight months, which the Trustees are seeking to recover through recoupment from future pension payments.