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Royal Academy of Arts Pension Scheme (CAS-111359-D3J5)

Complainant: Mr L
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-111359-D3J5
Outcome: Partly upheld
Respondent: Trustees of the Royal Academy of Arts Pension Scheme,
XPS Administration
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr L’s complaint against the Trustees is partly upheld. To put matters right, the Trustees shall pay Mr L £1,000 in respect of the serious non-financial injustice he has sustained as a consequence of their maladministration.

The overpayment of the cash equivalent transfer value (CETV) is, however, recoverable.

Complaint summary

Mr L’s complaint concerns the overpayment of his CETV from the Scheme. He is unhappy that the Trustees and XPS are seeking to recover the overpayment.

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