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British Transport Police Force Superannuation Fund (CAS-44677-P6P1)

Complainant: Mr R
Complaint Topic: Pre retirement increases (revaluation)
Ref: CAS-44677-P6P1
Outcome: Not upheld
Appeal outcome: None
Respondent: Railpen Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Railpen. 

Complaint summary

Mr R has complained that Railpen, the Fund’s administrator, provided insufficient information at the time of his retirement, causing him to select an inappropriate option, resulting in financial detriment.

View determination

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