GEAPS Pension Scheme (CAS-52972-R9K3)
Complainant: Mr R
Complaint Topic: Transfers: general
Ref: CAS-52972-R9K3
Outcome: Partly upheld
Respondent: Mercer Limited
The Trustee of the GEAPS Pension Scheme
The Trustee of the GEAPS Pension Scheme
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr R’s complaint against Mercer and the Trustee is partly upheld. To put matters right, Mercer shall pay Mr R £500 in recognition of the significant distress and inconvenience he suffered.
Complaint summary
Mr R’s complaint concerns alleged delays on the part of Mercer which he believes resulted in the reduction of his cash equivalent transfer value in February 2020.
View determination
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