Teachers’ Pension Scheme (CAS-63587-P0K4)

Ombudsman’s Determination

Outcome

The complaint is upheld against TP because it provided Mr E with incorrect information which he relied on to his financial detriment. To put matters right, TP shall follow the steps set out in the section, ‘Directions’.

Complaint summary

Mr E has complained that, before he retired, he was misinformed by the TPS Administrator, TP, as to the length of his pensionable service and accrued pension benefits in the TPS. As a result, he left teaching for a consultancy position earlier than he otherwise would have done. Consequently, he argues he is in receipt of lower pension benefits than anticipated and has also earned less than he would have if he had not made decisions in reliance of the misinformation provided by TP.