We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

BNLA (Citibank) Unit Linked Executive Pension Plan (CAS-74047-R0M5)

Complainant: Ms N
Complaint Topic: Transfers: general
Ref: CAS-74047-R0M5
Outcome: Upheld
Respondent: “K” Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is upheld because K Ltd has not presented any legal basis on which it was able to deny the transfer of Ms N’s benefits, nor has it given a reasonable explanation for the delay.

Complaint summary

Ms N has complained that K Ltd unreasonably delayed the transfer of her pension benefits, which were held in a policy under the Plan. Ms N said the delay caused her an investment loss and prevented her from drawing from her benefits at the age of 55.

View determination

Download

Related decisions

  • TPS Benefits Scheme (CAS-95270-P0X8)
    Complainant: Dr H
    Respondent: Trustees of the TPS Benefits Scheme
    Buck Consulting
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-95270-P0X8
    Date:
  • GEAPS Pension Scheme (CAS-52972-R9K3)
    Complainant: Mr R
    Respondent: Mercer Limited
    The Trustee of the GEAPS Pension Scheme
    Outcome: Partly upheld
    Complaint Topic: Transfers: general
    Ref: CAS-52972-R9K3
    Date:
View all decisions