NHS Pension Scheme (CAS-90501-T3V1)
Complainant: Mrs K
Complaint Topic: Misquote/misinformation
Ref: CAS-90501-T3V1
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mrs K’s complaint is party upheld. To put matters right NHS BSA shall pay Mrs K £1,000 in recognition of the serious distress and inconvenience which she has suffered.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs K has complained that she was provided with incorrect information regarding her pension by NHS BSA, the administrator of the Scheme. As a result, she says the estimates she relied on in her decision to retire were overstated and she suffered financial loss.
View determination
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