NHS Pension Scheme (CAS-98583-X5P0)
Complainant: Ms N
Complaint Topic: Contributions: refunds
Ref: CAS-98583-X5P0
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint. However, NHS BSA, should calculate and provide Ms N with an early retirement quotation detailing the benefits that could currently be paid to her.
Complaint summary
Ms N’s complaint concerns the provision of incorrect information about her entitlement to a refund of contributions.
View determination
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