Local Government Pension Scheme (CAS-100717-P3Q1)
Complainant: Mr G
Complaint Topic: Misquote/misinformation
Ref: CAS-100717-P3Q1
Outcome: Partly upheld
Respondent: West Northamptonshire Council
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr G’s complaint against the Council is partly upheld. To put matters right, the Council shall pay Mr G a further £250, in addition to the £250 already paid, in recognition of the significant distress and inconvenience caused.
Complaint summary
Mr G has complained that he relied on figures quoted in an online retirement calculator when deciding to claim benefits from the Scheme, but the pension lump sum he subsequently received was significantly lower than expected, causing him financial detriment.
View determination
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