NHS Pension Scheme (CAS-131934-C9C3)
Complainant: Mrs S
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: CAS-131934-C9C3
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mrs S’ complaint against NHS BSA is not upheld.
Complaint summary
Mrs S’ pension payments were temporarily suspended. She blames this on poor communication by NHS BSA regarding the need to complete a Declaration of Entitlement document (the Declaration document). She complains that the Declaration document inadequately explains what the eligibility criteria is for her to continue receiving payments and that this information should be provided to her before signing.
View determination
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