Aviva Personal Pension Plan (CAS-79647-R7J5)
Complainant: Mr H
Complaint Topic: Administration
Ref: CAS-79647-R7J5
Outcome: Not upheld
Respondent: Aviva Life and Pensions Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr H’s complaint and no further action is required by Aviva.
Complaint summary
Mr H has complained that Aviva caused significant delay in processing his Guaranteed Annuity Option Pension from the Plan.
Mr H would like Aviva to pay him a lump sum of £1,588.40 for the reduction in the Final Bonus.
View determination
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