FP 1 Retirement Fund (PO-12614)

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and to put matters right Fast Pensions should contact Mr T and assist in allowing him to exercise his statutory right of a transfer to a provider of his choice.  Fast Pensions should also pay Mr T, £1,000, to reflect the distress and inconvenience caused to him by their maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T complains that Fast Pensions failed to respond to his enquiries about exercising his statutory right to a transfer, and complete the requested transfer to Hargreaves Lansdown.

Mr T says that he would like Fast Pensions to allow him to transfer his pension fund from Fast Pensions to Hargreaves Lansdown, or to be given access to the Fund.