We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NHS Pension Scheme (CAS-60994-H2H2)

Complainant: Dr S
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-60994-H2H2
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA is upheld. To put matters right, NHS BSA shall pay Dr S £1,000 for the serious distress and inconvenience caused by its maladministration. 

Complaint summary

Dr S has complained that NHS BSA has failed to send him a Pension Saving Statement (PSS) automatically for the tax years 2016/17, 2017/18 and 2018/19.

View determination

Download

Related decisions

  • Cobham Pension Plan (CAS-95920-X3H4)
    Complainant: Mr E
    Respondent: The Trustees of the Cobham Pension Plan
    Outcome: Not upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-95920-X3H4
    Date:
  • Volkswagen Group Pension Scheme (CAS-71351-P8X2)
    Complainant: Mr N
    Respondent: Volkswagen Group Pension Scheme Trustee Limited
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-71351-P8X2
    Date:
View all decisions